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I have been a customer of Sears for the past 25years and never had a problem with returning an item. Today I went to return 2 brand new shirts with the receipts which I bought in March and was told of a 30 day return policy!! The manager refused to take it back stating this new policy and its no exception rules I am very upset and have 2 shirts which will never be worn!!! I believe that Sears will start losing both its business and its customers because of this and from now on will shop at JCPennys with its "no problem" returns, or Macys or Kohls with its easy returns. Sears is not the store it once was!!!