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I bought a pair of jeans on April 18 that did not arrive until April 26 2016. I had already left on vacation for 2 weeks and then I did not get home for 3 more weeks as my mother had a stoke, and I had to take care of her. I called to return the jeans that were too small on May 31, 2016. The return policy is 30 days from the date ordered, not received and the Filipino 800 number I called for return questions will not return or exchange the item under any circumstance. They told me to return it to my local large Sears store. I called the local Santa Rosa CA Store who told me that the online and department store Sears are 2 different companies and do not work together, so I cannot return it there either. I called back the 800 number to talk to a supervisor and the online company will not return it!! I will never order online again.