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I've had service with them for a long time. Upgrading, changing plans, adding or sending back devices has always led to a few phone calls to straighten it all out. Exasperating at times but it does work out. Recently bought an iPad Pro which I didn't like and returned. The rep I spoke with was great! He made calls to the local stores since it was the last day to return it. Local store said it was past last day. He was persistent and I was able to pay a restocking fee and return the Pro. Recently switched to Cleartalk using an old iPhone 4 since it was half the price.