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I purchased an outfit for my 86 year old mother in law in April. It was too big. We went to sears to exchange for a new outfit. We took the new outfit to the register thinking we were getting a credit to my Sears credit card or a store credit and was then going to purchase the new outfit. Was informed by cashier and then by manager it was past 30 days. The cashier was rude and pointed to a sign that I could hardly read. Needless to say I did not receive a credit and I did not purchase the other outfit. It is not stated anywhere on the receipt that it is a 30 day return policy. I just bought a refrigerator there 3 months ago and had a washer and dryer on order that I purchased 2 days ago. I buy my major appliances, my husband buys tools, and many more items there. I'm done with Sears, which is sad because I do like the Kenmore brand! I will NO longer shop at Sears!