Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

YES NORDSTROM now only returns to the card you used or you get store credit. Really sucks. Lost a customer over this one. I purchased a large designer item with my debit card that was stolen and so I told them I have a new card. Despite me having my receipt, tags item all in tact the woman refused to return it to a different card. Which is really not smart making that decision. Im sure there are plenty of people who will run into this problem. I did not want a gift card what so ever. I paid debit I wanted it back on my debit. Why should they hold my money hostage like this. Even Macy's would had called a manager to fix that issue. Nordstrom does not realize how many people are going to be upset over the new strict policy which basically trumps the old open policy which is why I would buy from Nordstrom to begin with. No one else had that policy, now guys its over. Dont even try and return an item without a receipt or tag either I saw a woman next to me almost in tears trying to return a sweater she needed them to look up to verify she bought it and they were asking her every known question to man like some sort of interrogation. even invasive questions which as a customer should never be asked. It was unbelievable and showed me a lot about the stores new image. Then after they got finished grilling her they needed her photo id and i overheard her getting a store credit for a fraction of what she even paid. So for those that think they can breeze into Nor-dies and take anything back you are dead wrong. The staff are trained to be very firm borderline rude and offensive and very unbelieving of customers. The woman looked like she was almost in tears over the matter and left completely embarrassed. How is that good customer service. I probably should of minded my own business but good lord I can name 4 retailers known for stricter return policies who would of helped that return situation so much better, faster and more ethical. Nordstrom Ill take my business which was a lot else where. Scammer should not have ruined for the 99% of honest people.