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I read your policy for returns is &quot;If you are not happy with the purchase of a product, return the unused packed product within 90 days from the date of purchase along with its invoice for your money back. A simple and unique 100% guarantee to you.&quot;<br /> I recently purchased eye shadow from Katherine Moore in Lyncbburg, VA. The oolor faded and creased. I returned it and was expecting to get my cash back, but she said her policy is exchange only. I was surprised and disappionted, since you don't have samples to try before hand. Other oompanies will give you your cash back. I now know, not to order anything from Avon unless I am 100% it is going to work out.