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I bought a pair of tires in two different orders one of them was never process; needless to say that it didn't arrive on time and neither the other order so, since it was urgent for me to change my tiresI went to another place to buy them and cancel both orders form Sears, Checked they cancellation and refund process and it said that it takes them 5 to 7 days to process my refund so I didn't think anything when I kept reading on my website orders that the cancellation was pending, on the 8th business day I called Sears regarding my refund and that's when I found out that one of the orders was never process but they have no explanation for my second order, what they did told me was that since I pay with PayPal it may take a while for my refund to be process????? that that happens pretty often, curiously it wasn't any problem for them to charge through PayPal, but the seem unable to give the money back to PayPal so they can process my refund, So now Sears have told me that, since I wait until the 8th business day to make may claim I have to wait 10 business days more to my cancellation to be process, so I cancel my order on April the 28 2016 and they are telling me that they will process the cancellation up to May 24 2016, If you ask me, I'll never buy a thing from <br /> Sears nor Kmart, since they are one and the same, Beware!!!!