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This is the first time I used american airlines in 30 years. This will be my last time. Cancel my flight after being on the plan for 30 minutes. Taxi ride to Newark during rush hour. Arrive 3 minutes after check in, on my way to Jacksonville for my brothers funeral. Attendant tells me to bad I am not issuing you a ticket. I get my ticket from her and made my flight. I have severe COPD so it was not easy. Had to carry my luggage which I had paid to have you take care of. Applied for my $25 refund a month ago, but in my claim and sent you my supporting documents. No Response. I am sure you need the money more than I do. You can be sure I will tell everyone NEVER to fly on your airline.