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Sears just lost a customer of 20 years. My husband tried to return some work pants. 2 days late after new policy. Are you serious when did this policy started. Who has time look for policies online every time you purchase something. Pants were wrong size not even exchange for different size. This is ridiculous. I'm going to make sure I never there again and also telling all friends and family to never shop there again. I really feel sorry for the employees that have to work for this company. Sears are going to be out if business if they don't make changes.