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Bye Bye Sears! You've just lost another loyal customer! I have shopped at Sears and Kmart for over 40 years and have spent thousands of dollars! Up until very recently, they have ALWAYS had a return policy of 90 days. I always save all of my receipts. I went to return 3 items of clothing that did not fit, with my receipt and with all items of clothing unworn with all tags still attached. I was 2 days over the new 30 day return policy, which I did not discover until I went in to return them. I was told NO, that I could not return them. I told them that the receipt does not say 30 days. They said, oh, we have a new 30 day policy. It just changed in January. I said, okay, then please give me a store credit. They said they could not do that. I asked for a manager, who was very rude, who told me that they are not allowed to give store credit! I asked what am I supposed to do with clothes that don't fit me? Am I just forced to keep them now? She just said you don't have a choice! I was furious! I told them that they just lost a customer for life! I WILL NEVER SHOP AT SEARS OR KMART AGAIN, because now that I have researched this matter, I have found that Kmart now has the same new policy. No store credit???!! Unbelievable! I have<br /> also been a rewards member. Bye bye Sears and Kmart! It seems that your new store policy will end up being the death of you! <br /> <br /> Even Ross stores, with their 30 day return policy, will issue a store credit if you return items with tags and receipt! <br /> <br /> It seems to me that Sears and Kmart WANT to go out of business with their NEW customer service policies and overly rude employees! I had been planning on buying some major appliances from Sears, but after reading the horror stories of other customers' experiences with major purchases, I WILL NOT even consider that anymore. I will NEVER set foot in a Sears or Kmart store again! <br /> <br /> Nice work, Sears Holdings! You are losing all of your loyal customers in droves! It looks like a planned suicide!