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I can not agree more with these posts. What is sears thinking obviously not customer service. I have spent thousanda of dollars at sears over the years and am currently in the market for a new ride on. Well competitor have my business now. I bought two pairs of jeans for my son and simply had to exchange for different size. Same item same value no problem anywhere else but sears. They have lost my business and I will let everyone I know know how ridiculous they treat their customers. Byer beware