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Its been 9 weeks since I sent back a return for refund. I have made 7 calls on a weekly bases to find out when my credit card will be credited. Every single time they say it should be processed in 3 to 5 business days ect. One excuse after another. They will LIE to you. You cannot get any other number to call. Worst company I ever dealt with. Do not buy from DELL. If you every need to return an item you are out of LUCK!