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Sears return policy is absolutely rediculous. I went into the store at Harlem and North Avenue on Sunday, April 24, 2016. I was making several purchases and returning two items. I was told that it was 4 days past the return policy and I would not be able to return, exchange or get a store credit for the items. All tags were on the items and I had the receipt. My new purchases were going to be more than my returns. The girl at the register said there was nothing she can do, this is corporate policy and they have gotten very strict about it. I asked to speak to a supervisor. The supervisor came over and I got the same response from him. I asked for Corporates number and called while I was as the register. Needless to say, I got no where. Any reputable retail store would at least have an in store credit! So not only have they lost my business, but I assure you I will contact as many people as possible and tell them about the incident and encourage them to not do ANY business with Sears. Sears should take the money they use for marketing (their Sunday paper inserts for one) and put it to customer relations. It doesn't matter how good your marketing is, how good you think your merchandise is, the bottom line is the customer and they obviously do no care about them. I see why Sears is struggling. Wake up and see the real problem. Your customers concerns should be number 1.