Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Sears lost another customer today. I, too, am having problems returning a kids suit. I purchased it in advance. It's a little small on my son so I want to return it. I had no idea about the 30 day return policy since the receipt doesn't say anything about it and the cashier never said anything. I tried returning it 2 days after their crazy 30 day return policy and was told they can't do anything for me. I spoke to a manager, have called customer service and the refund management line only to hear they can't do anything. Not even give a store credit back. I have never heard of anything so insane!!! It's brand-new, tags still on, never worn and I have the receipt. If you are going to be so strict about your awful return policy then it needs to be stated in writing. Until that happens, Sears should be doing the right thing with customer first and returning never used items with the receipt. I have been a loyal Sears customer for years but I will never buy anything there again and I will tell everyone I know to never shop there.