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Like so many other people, B&amp;N 14-day policy on a GIFT item is overly stringent. We purchased an item for a holiday gift. Naturally, we purchased the item early. The holiday came and went, and we decided not to keep the gift. We returned it UNOPENED, but because it was a few days past 14 days, we're stuck with it.<br /> <br /> We will NEVER buy gifts from B&amp;N. 14 days makes no sense unless you are looking to screw customers. 30 or 90 days is the norm. If B&amp;N REALLY cared, they would set policies that are more customer friendly.