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Sears is not the same company of years ago. Their return policy sucks if you received items as gifts and no gift receipt or original receipt they will not even exchange for other items. The old saying "The customer is always right" no longer exists and there is no "satisfaction guaranteed". I don't know who is running Sears now they are doing themselves a great injustice turning away customers because of the 30 day return policy with the salesperson saying "we cant do anything for you". I worked for Sears for 23 years training sales personnel the return policy then was to please the customer. Yes your Kenmore appliances were top notch but they are junk nowadays. Save yourself face Sears and close all your remaining stores before you are ridiculed and laughed at even more as a matter of fact close your K-Marts stores too I would rather shop at Walmart.