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On 4/6/2016 I called Verizon to simply place an order for a new phone on a payment plan. And error occurred with order # 1 of 3. Order # 1 was cancelled due to an error issue on Verizon's part, that money was refunded to the debit card. Another error with order # 2 occurred even though the order was cancelled Verizon debited the account for $1,042.72, which was never authorization since I only authorization $90.72 which was suppose to have been for taxes plus shipping plus activation fee. Since I was told of the second error a 3rd order was placed and yay no errors and the charge was also debited. Well, to make a long story short...I have spent over 14 hours on the phone begging and pleading with Verizon to reverse the charges back into the checking account over the past week since this fraud/theft has left a family with no way to pay bills, buy food, buy diapers and now about to be with electricity. I have traveled every avenue possible to get this $1,042.72 refunded back into the checking account from 14+ hours of phone calls. 2 emails to two different VPs, begging, pleading, crying, requesting an investigation, filing complaints and getting no where. Again, please return the money so a family doesn't end up hungry and homeless.