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Ordered a necklace and ring shortly after Christmas. Received necklace but not ring. Waited for at least a month(no word from Penneys)Called Customer Service and was told retailer cancelled order, but card not charged. I have been thinking about this for some time(of course it was charged online) so called back last week and finding someone who actually helped, she did find out that ring was cancelled but the $106+ dollars was indeed charged to my card and had I not called back, I would have paid Penneys $106 for nothing! I was very upset by this as I was lied to the first time I called. I have shopped Penneys for many years,and find this to be a major reason for taking my business elsewhere. I will have to think on this matter, but will definitely not shop online anymore. Will make sure everything I purchase checks out with statement!!