Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

This company is a nightmare to work with! On February 10th we purchased a Whirlpool Cabrio washer and dryer during their presidents sale and spent $1016. Two weeks ago within two days of each other BOTH my washer and dryer went out so a technician was sent out and he proceeded to tell me that the machines I bought were both refurbished and not brand new. He showed me proof of how I would know that they weren't. When I called and talked to Sears they said that I could return them and that they would refund the money back to my card. I took the machines back and sat in the store for 3 hrs with my 3 yr old son because they kept getting and error code saying they couldn't issue a refund back to my card but to accept a check. I refused a check and remained very polite through the entire ordeal even though this was the most infuriating situation I have ever been through! I asked why they were unable to give me cash back since I paid using a debit card, had my recipes and the machines were returned clean and un-damaged and they told me there was nothing they could do about it. I ultimately had to leave giving them my contact information because I had to pick my daughter up from school. They called me back and hour later and they asked for my card information to refund my money and told me that they had to go all the way up through the district manager to approve my refund. Why did they have to go so high up and take so long to honor what they said they would do. They also informed me that Sears immediately released the money on their end and that it depends on your bank how long it takes to get it. I called my bank they don't even see a pending refund and as soon as they see it they immediately credit the money to you. I will NEVER buy another product from Sears. I wish I had done better research before I made such a big purchase from them. Now I have no washer or dryer and I am once again waiting for my refund so that I can purchase new ones.