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I purchased a TV console from Sears.com and it arrived damaged. I reported the damage within 24 hours, despite having to go through three numbers to reach the proper service department. I have made every effort to follow the ambiguous, confusing and contradictory instructions, printed and verbal. Sears finally sent me an email confirming the return and scheduled a UPS pickup. <br /> <br /> UPS picked it up. It's been two weeks almost a dozen emails and several hours on the phone and still no refund. They say the item has not been received and I need to provide a tracking number. They coordinated the pickup and never provided a tracking number. They say there is no way of getting it from UPS but expect me to.<br /> <br /> I am filing a small claims suit for the amount of the purchase and accrued interest on my credit card. I will also seek punitive damages to the maximum of $10,000 as I believe, and feel I can convince the judge, that their return mechanisms, including technological difficulties, obfuscation of policies, obfuscation of contact information and policies that seek to deny refunds to those entitled directly and through attrition due to frustration. <br /> <br /> I would like to encourage anyone facing the same treatment to follow in kind and post here to establish the possibility of a class action suit.