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The phone reps try and talk like they are your best friend and are going to help you only to tell you that they will get back to you in 24-48 hours. That NEVER happens. I have an S5 mini that has been defective since day one. The poor call quality was blamed on AT&T for the first 10 months. Finally sent phone in for repairs. After three attempts and three months of repairs with the same fault still there, I demanded a new phone. I've been blown off with the "we'll get back to you in 24-48 hours" three times. I am now taking it to small claims court to try and get my money back so I can go buy a quality phone from a reputable company.