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Verizon is horrible at their IPhone return system. I've called twice and each time been told a package and invoice has been sent. I'm still waiting. I never received either. Hell, if I had a label I'd pay for shipping myself but you can't print your own labels.<br /> <br /> I have an IPhone 5S sitting on my desk as a paperweight at the moment awaiting the PROMISED package for a credit.<br /> <br /> Verizon Sucks@