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Unless the reason is to make money off the $5 return fee, B&amp;N should give customers the option to cancel an order within a certain time period or before the book has been marked officially &quot;sorted or shipped.&quot; Because by the time an employee sees the notification to start shipping out the book, they can probably see the cancellation in time as well.<br /> <br /> I don't understand why we'd have to wait until we receive the book, pay another shipping fee, and then lose another $5 from the return fee when we it'd be easier to cancel a transaction. They have LIVE CHAT that can regurgitate the return fee to me, yet they can't go into the system to cancel my order?<br /> <br /> Big names with an easier return/cancellation fee are making it, while the ones that make it difficult just leave a bitter taste in my mouth that makes me hesitant to come back.