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Tried to exchange a gift I received not even sure which guests it was from. The lady said yes it came from that store did I have the receipt or givers rewards card number. Like I'm supposed to call all my guests ask what did you give oh that's it what's your rewards card number so I can exchange this. I asked the lady for a pair of scissors to cut my rewards card into pieces. I live in Enid Ok I don't shop there much because the store is filthy staff rude and seldom have more than one cashier on duty. This policy is corporate suicide but please just do the humane thing close the few stores you have left so something useful can be built there. Our Sears closed 2 years ago and haven't missed won't miss this either.