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I just need my proof of purchase especially that me and the manager came to an agreement that i pre ordered a game twice on accident and only got 1 copy. the only thing holding me back is the receipt that i dont have anymore from when COD Black Ops 3 came out and already grabbing the game that I didnt know i was charged twice for. so far its looking like Im out of $59.99 plus tax. Why is that? Its on the app that I never picked it up and in the stores system so why is it still so hard?