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What is posted about returns on the website is not true. I bought a book online from Barnes and noble that came without a return label. When I took it to two stores in Mahattan, they refused to take it becuase it was bought online. I called costumer services and they didn't know the procedure. I finally spoke to a supervisor who told me the item was sold by "a third party" and I had to email them and pay for shipping. I did and still haven't get my refund. Don't by online from B&N. It is a scam and they don't take responsability.