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Sears customer service is terrible. The store manager would not even speak to me about my complaint. Funny when I was in the store it was like a ghost town. Hardly anyone in there. No wonder they are going out of business with the pathetic customer service. Funny thing the last thing I purchased was the last time I was in there about 6 months ago. Amazon is my go to place now. Much better customer service than Sears and cheaper to boot.