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You have to hate big companies who have the ability to pass you on, ignore you and honestly don't give a s***! Tearing my hair out at Hp's indifference to my issues, terrible, terrible support and for selling me a computer they knew was faulty.<br /> <br /> I recently bought a HP laptop under a 1 year warranty. It was bought as a Christmas present. We checked it immediately after buying it and then put it away until Christmas two weeks later. After 2-3 days the computer stopped turning on. After 5 minutes of research I discovered the issue was due to a faulty motherboard which had been a common problem with that model and reportedly should have resulted in the laptop being recalled. In the next few days I contacted the reseller who referred me to an official HP repair centre. At this stage I was still within the first month and HP would have replaced my laptop (not that anyone pointed that out). Since I was on holiday I waited until I got back to Cape Town to continue the process. After registering the laptop with ensure services twice and not getting a response for two weeks, I took the laptop in to ensure services to register the laptop manually. I was informed the laptop would take 8-10 days to repair but after two weeks I had heard nothing. I went into ensure services to find out the progress on the service only to be told they had no idea when the part would arrive, only that it wasn&amp;#226;&amp;#65533;&amp;#65533;t yet in SA. At this point I asked for the laptop to be replaced as we had had a broken laptop for nearly a month and a half. They referred me to HP Laptop replacement (086 0104771) who showed no interest since I hadn&amp;#226;&amp;#65533;&amp;#65533;t reported the issue within a month (Although I had followed reasonable channels within a month). Luckily a week later the laptop has been delivered back to me. Happily and relieved I switched it on only to discover I can&amp;#226;&amp;#65533;&amp;#65533;t log on since the password has somehow been changed. The keyboard is now also horribly loose on the left hand side which is testament to more poor service. Do I have any rights to return this laptop for a replacement since the fault was known before the laptop was sold to me, and the laptop still has further repairs to be done? I have very little confidence in HP&amp;#226;&amp;#65533;&amp;#65533;s services, in their care for customers and I can&amp;#226;&amp;#65533;&amp;#65533;t bare not having a laptop for a further few days or even weeks.