Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Went to the Six Corners store to purchase a humidifier. Selected and the purchase was made, at which time I also<br /> gave them a $100 Gift Certificate to apply to the charge. However, during the purchase conversation with the<br /> sales rep, I realized I had selected the wrong model. I asked her to stop payment and make the correction with<br /> the right model. I was told that was NOT possible as the process completed through &quot;dot com&quot; and the order<br /> could NOT be canceled. That I would have to receive it at my home and then return it before I could get another<br /> model. Or I could just pay for a second model now!!!! I was stunned. Here I was, standing at the cashier<br /> counter - a couple minutes after the transaction, requesting it just be changed while I was standing there and<br /> was told it was NOT possible. The appliance manager finally arrived - 15 minutes later - and did take over<br /> and spent 40 minutes trying to get to the proper source to get me a solution...but neither the<br /> Sears &quot;dot com&quot; office, or the Seats Customer Relations Department or the Sears Product Services department<br /> was able to help her help me. It was a horror and although she and I found a temporary solution so I could<br /> get the model I wanted that night...I am still responsible for calling Sear again on Monday and trying to get the<br /> shipment CANCELED. Waiting while others also wanted service, I was privy to another customer who overheard<br /> the overview of my situation and then told me about her frustrations with Sears. And another customer also waiting,<br /> said this was her last visit to Sears because of the ridiculous and total inadequate systems, which were in no<br /> way CUSTOMER FRIENDLY. WHAT A TRAVESTY FOR SEARS - YOU CUSTOMER SERVICE SYSTEM IS A DISGRACE.