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I thought that Sears has a customer satisfaction policy. Well I purchased $5,000 dollars worth of kitchen appliances for our new addition,the combination unit(oven-microwave) doesn't work but since I'm past the 30day store the store manager refuse to replace it. The repairman says it repairable but who wants a brand new appliance repaired. This is the most worst experience I have EVER encountered from a company that says customer service guarantee. That's rubbish my friends