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I think the ease of returning an item to Nordstrom all depends on the location and management. Some stores just refuse to return anything and some stores are helpful in returning an item. I had an item I had to return I went to south center in tukwila Washington and had to speak to manager and still denied to even exchange my item that had the box with sticker on it too. Not my fault it didn't pop up in the system. I went to the Bellevue store later that weekend and my item was taken back quickly and without making a big deal about it and embarrassing me. Talk about night and day. Also the manager sue jui is horrible at south center pure devious cow. Really hates life I think. On Christmas Eve my wallet was stolen and to get home I would've to return the jeans I bought at Nordstrom. I had just bought them and had tags receipt. I didn't see the big deal. Well sue made up some policy that is total bs. No returning items on the same day. Of course as soon as I told her what happened to me in the mall. She would not. So I had to wait outside the mall until my husband came to pick up me and my son after the mall closed. Ruined my Christmas Eve. I asked customer service and store manager later and I was told sue had been wrong. Nice