Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Barnes and Noble is HORRIBLE, I bought a book for my son needed for a college course. It arrived today but he did not need the book after all. I called customer service to see if I could pre-pay them and get a label to return emailed or get the cost of the postage deducted from my refund. The woman who answered the phone at customer service was impossible. I told her the boy is a freshman on a campus with no car, therefore can not get to a post office nor get to a Barnes and Noble as the closest one is about 30 minutes from campus. First she said if I bought the book on campus I'd have to speak to them. I said, no I bought it directly from B&N and gave my order number. She kept chasing around the same tree, bring it to UPS and ship it. I told her no car. She said return to store, I said no car. This went around about 3-4 times before I finally hung up. He has not even opened the shipping box yet, the book is new with receipt, it is a $70 book, and we have 14 days to return it, but like I told her 4-5 times.... no car to do that with. Idiot.