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I purchased a gift for my son for Xmas on my jcpenney credit card. It didn't fit. He lives in Staten Island & I'm in new jersey. I gave them the receipt for the item & told him to return it in Staten Island jc penney & I would give him the money thinking jcpenney would credit my account. When he went to the store they said they could not credit it back to my card since he didn't have my card. They could give him a jcpenney gift card which was unacceptable since he does not shop jcpenney. Since he had t b e receipt, I think this is rediculus & certainly not customer friendly.