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My mother purchased a gas dryer. A week later with the delivery of the wring dryer, electric dryers were delivered and her home is not set up for this, she requested another model. She was told she had to wait on the money to be refunded before it could be applied to a different dryer. After waiting all day she finally called back and was told she had to wait 7 days for the payment to clear her account. It has been 7 days since the original purchase and she paid with a check card. The transaction has already posted to her account, and she is still waiting. She tried calling corporate and was hung up on. My 63 year old mother has to lug wet clothes to family's homes to dry. What a great company to do business with. I wonder why they're lowly going out of business.