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It is simple if you want to return a gift without a receipt. All the employee needs is the information of the member that did purchase the product to look up their membership and locate the receipt. It takes a few extra minutes but it is relatively simple. I've done it a few times now since my in-laws live in another state and they send my child clothes that she sometimes has or that don't fit and we need to get a different size. If the employee says they can't do this they are lying and being lazy.