Report Abuse

Flag a comment for removal



Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

I think it is sad that K Mart has sunk to this level. I had an awful experience today with K Mart customer service in Chippewa, PA. I tried to return some Christmas gifts we had received for which I did not have a receipt. I always save my receipts, but I couldn't save my receipt because they were gifts. K Mart should have an allowance for people who do not have receipts, even if it is to just satisfy the customer's sense of fairness. What ever happened to "The customer is always right."? Not with K Mart! I approached the service desk and was greeted rudely and asked if I had my receipt. When I said no, I was told that I couldn't return or exchange the items. I said that my daughter just needed a larger size. I was told that I couldn't exchange them without a receipt. What??!!! I seriously have never heard of such a thing. I really was caught off guard. I asked to speak to the manager, but to no avail, he would not be moved. Incredible! This kind of policy has obviously come down from the top. It is obvious that K Mart does not care about pleasing their customers, very sad. I remember K Mart when it was in its hay day. K Mart has been going downhill for some time. There seems to be no one in the store when I am in there. To think I actually have been feeling sorry for K Mart and was trying to patronize them when I could out of some form of loyalty. Very sad to see greed and deceit take the place of customer service. K Mart has seen the last of my money.