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I placed 2 online orders through Kmart on Nov 30. Orders were to arrive at a Sears store on Dec 31. Jan 2 store stated they had not received a shipment and was confused as to why it would even be shipped to their store. Called customer service and they stated the order was still being processed and it would take 24 to 48 hours for an update. Jan 4 called cust service no update had been made asked to cancel the order. Explained that my debt card and bank account had been closed due to fraud activity and the refund could not be issue to that account. Rep told me that it could be issue I would just have to contact my bank to receive the funds. Explained that was not possible as the account was CLOSED asked for supervisor. Was passed to a sup who stated the same thing that the money would be issued to a closed account. I explained this was impossible that the money would only be bounced back as no one can put money in a closed account sup got mad and hung up on me. Called back spoke with different rep explained everything again and was told I would be contacted within 24-48 hours back their back room department. Jan 6th no calls received, called cust service explained everything to a rep and was hung up on called back asked for supervisor explained everything that was going on was promised to receive a call back within 48 hours. No call as of Jan 8 called back immediately asked for a supervisor was give the run around until I got rude. Supervisor again promised to send this to the back room department and I would have a resolution within 24-48 hours. Email received on Jan 10 one order a paper check had been mailed, no news on second order. Called back on Jan 11 spoke to 4 different people they all stated that the issue would be resolved and that there were notes in the system showing my account was closed and please send a paper check. Jan 12 received email stating credit had been issued to my bank account. Jan 13 called and explained everything that happened and asked why credit was sent to a closed bank account, more promises of an issue to be resolved. Jan 13 received email stating a paper check could not be issued because refund was issued to credit card. Called Jan 14 asked for sup rep hung up on me, called back asked for sup after being on hold for a while sup got on the phone explained everything to sup and was told I needed to contact my bank as I could retrieve the funds from them. Again explained money cannot go into a closed account and that I was beginning to lose my temper as this was beyond ridiculous. Sup continued promising i would receive a call within 1-2 hours....2 hours later and still no call!!!!! Is Kmart so damn broke that they cannot refund your damn money???? None of the representatives speak English, none listen to the issue without interrupting you. I am beyond pissed and will post this story on every social media site and news site I can find. I have wasted countless hours talking to incompetent reps and still do not have any of my money back