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I received a book as a gift with no receipt. I already have the book and only wanted to exchange it for a different book or store credit. I was told, in a nasty manner I might add, "We don't take any books back without a receipt or a gift receipt.." Since I have no control if I have a gift receipt I found this rather unfair. That didn't bother me as much as the "attitude" of the sales person. Someone may want to tell your employees there are other options beside Barnes and Noble for customers.