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I purchased a HE washer on 10-31-15 from Sears. After discovering our clothes weren't properly being clean I called Sears and requested an exchange. I was told Sears have a 30 day policy. I told the rep. This machine doesn't work well for us. She said it has been 35 days. I cannot understanding why Sears have a 30 day policy on large appliances. Sears will never get my business. The reps are rude and Sears doesn't care about Customer Satisfaction.