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I am a longtime member and a big Costco fan. I buy almost everything there because of the way they stand by their products. I have three Kirkland Signature suitcases. One of them is broken. I attempted to return it to the North Miami Beach Warehouse where sales manager Jason (he refused to give further identification) refused its return since it was purchased five years ago. When I pointed the sign that guaranteed by happiness for the lifetime of the product, he said "not for five years." When I stated this was a Kirkland product with a lifetime warranty he simply stated that he had no role in honoring that warranty. For the first time in the over 25 years that I have been a Costco member, I am disappointed with the company.