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&quot;all the associates have to do is plug stuff in to check it out&quot;<br /> Every employee is required to check a system for functionality to buy from a customer. If it is refurbished, that comes from the warehouse and is assumed to work.<br /> You could just as easily ask for them to test the system before purchasing.<br /> <br /> &quot;If a publisher like EA sells a game that don't work, then you return it to Game$top, you basically are being robbed because you can't play it&quot;<br /> If you buy a game that doesn't work anywhere, this is the case. Walmart has this same policy for their electronics, &quot;In original packaging&quot;. Your complaints would then need to move to EA.<br /> <br /> &quot;went to return unopened game the rep says I can't return it&quot;<br /> Did you have the receipt? Anyone could lift a game from Walmart and try to return it at a Gamestop. Receipts are proof of purchase.<br /> <br /> &quot;I bought a new xbox one. [doesn't work]&quot;<br /> Why is that in negative taste to Gamestop? You could easily get a defective system like that from any other store. <br /> <br /> &quot;I purchased Assassins Creed Syndicate on PC &quot;<br /> Most disk for PC games are now just downloads. Some disk's don't have the game on them. If you buy a PC game from a store, you get a one time redemption code. Once the code is used, it's gone. So you aren't even buying the disks, but the code. You should do some research on PC games first. Though, shame on them for not just selling you a Origins Card.