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It's no wonder KMart is in serious financial difficulty! Customer service is obviously not a priority. Treat your customers with dignity and fairness and they will return! I most certainly will never spend another dime at a KMart store, and I will encourage my friends, colleagues and family members to do the same. (I work in PR, so I have quite the large circle of business professionals and truly intend to pass my experience to them) I went in to an Indiana KMart location to return an item, valued at a mere $21.99. The item was purchased with many other items at a KMart in Northern MI, and the gift giver did not bring the receipt to Indiana with her for our Christmas gathering. Since I didn't have the receipt, I was not offered anything-not even an exchange. Off to EBay I go to list and sell the item to get the money back for my son's Christmas gift so that he may purchase something he does not already have. Thank goodness for EBay! KMart, wise up before you lose the remaining small pool of shoppers you are lucky enough to still have!