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I've been lucky with Sears so far - thank goodness. I bought a winter jacket online and it still had a security tag on it. I went to Sears in Holyoke MA. The clerk looked at the tag and said that it was a different type of tag than what they used. Another clerk looked at the security tag and said that either JCPenney or Macy's uses that tag. The manager came over, took the coat, went to the one of those stores and brought it back without the security tag. This morning I went to that store to return the Xmas gifts. It was just after the store opened and most of the registers weren't up and running yet. The manager saw that I wanted to return something and brought me over to the Lands End register that was up and running and did the return herself. This is the same lady that got the security tag off. So sometimes you can get great customer service. And then sometimes you don't. I received an order yesterday. There was also a UPS express pck. When I opened it, there were 2 rings & a packing slip, for a total of $42.28. It was someone else's order. I chatted online with customer service and was basically told that the rings were now mine to keep. Too bad they're too big for me. But I kept trying to find out what they would do about it - refund the guy's money or ship new ones. Kind of hard to do when I haven't given him any information. Finally got him to take the order number and name and address. "The shipping department would take care of it". I bet this guy never hears anything from Sears until he calls to find out where his rings are.