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Bought 3 pair of very expensive sunglasses at Norstrom Paramus (NJ) a few months back. One of the glasses kept breaking (screw) so on my lunch break I went in to exchange for the same pair. The sales man made a huge deal about it (didn't have the receipt) in front of so many customers I was so embarrassed. He called the manager and they made me take out all of my credit cards to check the purchase after I told them that my wife had made the purchase on her card. I just missed the salesman that I bought the glasses from so I had no help. Needless to say I left the store with the broken pair of sunglasses after the manager said "sorry go get a repair kit at a cvs or call Marc Jacobs for a refund". I was going to buy a few more sunglasses for my Bahamas vacation but will now take my business to Neiman Marcus. Norstrom used to be wonderful with their customer service and appreciation. They are terrible now. You lost a huge shopper today along with my family.