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The last month that I paid for service my account was up to date. I switched carriers a few days later and they refuse to refund the month that was paid in advance. In addition I keep getting harassing phone calls 3 times a week saying that I owe the amount I had already paid. Customer service said my service was not shut off until the following month even though my phone had no service. They said it went over the next billing cycle by a day and want me to pay that bill. I resolved this problem 3 times only to still be getting calls that I owe. That last call was relendless and so was I. I am owed a refund by 3 reps and the last one says I still have a bill now 60 days past due. I will never recommend Verizon and if you are in good luck getting out. They are the cell service nazis!