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YAY!!! merry christmas to me.We got our new laptop just in time for christmas,Wrapped it real nicely and put a big red bow on it.so far so good.gave it to the family member that was deeply surprised by it and they could not wait to tie in to it.They were gonna visit the whole wide world one click at a time.He turned that baby on by pushing the start button and voila!!!! dark screen.ERROR!! you must install an operating system.surely a mistake so we tried again,same result.two hours on the phone with people from three different continents and no help.They promised to call back saying that the info they had on my serial number placed me in canada,HUH ???I have lived and breathed hp for at least 25 years.no more!I have been carly fiorinaed.what a pity that such a good company has fallen to such a low depth!!!