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I will never shop at Sears either. I tried purchasing a refrigerator but paid with the wrong card. As soon as I realized it, I called to VOID the transaction. I was told by customer service representative that a transaction could not be voided!!! I was besides myself. Even the dollar store can void a transaction within minutes. The amount was in excess of $1200 and I was told that by cancelling the order my checking account would not be credited!! A BIG FAT LIE. My account was accessed and totally ruined my Christmas because it over depleted my funds. I have no money for Christmas gifts or dinner, and Sears could care less. I needed the transaction voided and I called within five minutes of processing the transaction. Any other decent merchant voids transactions, but NOT SEARS. What a reap off place they are. They certainly do not care about customer satisfaction. I will never buy anything from Sears or K Mart ever again and will tell as many people my story. No wonder when I stop by Sears stores there is little to no customers.