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Bought 2.5oz 007 cologne through kmart.com as none of the Kmarts within a 2 hour drive had any. I received a 1oz instead. Called customer service and explained their mistake. I was told I could return to store or mail back. I explained that the nearest sore is 45 min away and mailing back would leave me without a gift. This was a Christmas gift and through their mistake, I would not be able to get the correct item by Christmas. They told me they would refund my money and would have an email sent as confirmation. Day 5 and still waiting for confirmation. Tried calling back and was on the phone over 35 minutes waiting due to large volume of calls. Won't be dealing with this company again. Not reliable.