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I bought two dresses from JCPenny on 29th Nov 2015. I went to return one of them on Dec 12,2015. I did not have receipt. I agreed for store credit as well. I had made purchase using JCPenny Credit card and my credit card statement shows the purchase. The lady at the counter tell me she is unable to locate the purchase. I give her date and my credit card along with photo id. Her database fails to retrieve any information. At last she tells me she will give me store credit of 32$ for a 49$ dress. I call customer care and credit card care about the issue asking to send me duplicate receipt. They inform they can't do it for store purchase. I had done the purchase using credit card and lady at counter refuses to acknowledge the credit card statement. I also own two other leading store credit card and they have always been very co-operative. I am done with JCPenny credit card after I settle the dress issue.