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Dell requires that you obtain a Credit Return Authorization however phone call put you on hold, you stay on the line for over 30 mins on each call and nobody comes on the line. Made four telephone calls. They state on their website that they have easy returns. I still don't have the Credit Return Authorization that I must have to return it for credit. I filled out the form. Got someone in the order section he transferred me to the Philippines and put me on hold. No one ever came back on the line.